Frequently Asked Questions

Here are some Frequently Asked Questions!

What are the delivery charges for orders from the Online Shop?

All orders are qualified for our Vintayge appointed delivery partner, ensuring the best care and time for your package arrival.

Currently, all orders above RM 99 is eligible for FREE tracked shipping. Orders outside Malaysia are charged with a fee of USD 7.99.

Which payment methods are accepted ?

We accept all currencies and through a variety of payment gateways.

We favor Online Bank Transfer, eWallet, Lazada and Shoppee stores for payment in Malaysia.

International payment can be made via Credit/ Debit card over at Paypal.

How long will delivery take?

We expedite orders with our customers with VIP shipping. All orders above RM 99 are entitled for the FASTEST delivery possible within 3-7 business days. If you have an urgency, please don’t hesitate us, as we can provide NEXT-DAY shipping.

International order varies according to your country of order. Please contact our sales rep for more detailed info!

How secure is shopping with Vintayge?

We have been in business for 8 Years! Pioneering online shopping and merchant in Malaysia and Internationally! Technologically, we are secured by 256-bit SSL encryption (green bar) and payment gateway end-to-end encryption. Culturally, we have customers worldwide to ascertain our quality and professionalism.

What exactly happens after ordering?

Once payment has been done, you will be sent an E-Mail for your confirmation of order, or it will be updated in your customer portal. We will proceed with the order and issue you a tracking ID to track your location of parcel! So just sit back and wait patiently for your lovely jewelry.

Do I receive an invoice for my order?

Yes, definitely! An email will be dispatched and order status updated in your  member area. Please don’t hesitate to contact us if you have any issues.

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